Ayer8 Privacy Policy — Protection of Users' Personal Information
This Privacy Policy explains how the ayer8 platform collects, uses, stores and protects your personal information as a user in Malaysia. We are committed to handling your privacy with care and responsibility.
Effective date: 1 January 2026. This policy is subject to updates from time to time.
What information does ayer8 collect?
Ayer8 collects several categories of information from users to keep the platform running smoothly and to deliver a secure, personalised experience. The types of information we collect are as follows:
Account and identity information
During registration, we collect your full name, email address, phone number, and any other details you provide. This information is used to verify your identity, manage your account, and ensure transaction security. We may also request identity verification documents such as a copy of your IC when required.
Payment and transaction information
Deposit and withdrawal records in Malaysian Ringgit (RM) are retained for financial record-keeping, fraud prevention and legal compliance. Your bank account number or e-wallet details are stored securely and used only to process transactions you have requested.
Device and browser information
We collect technical information such as device type, operating system, browser version, IP address, and screen resolution. This helps us optimise the platform for the Android and iOS mobile devices used by the majority of our Malaysian users.
Usage data and activity
In-platform activity records — such as games played, bets placed, login times and pages visited — are collected for usage analysis, service improvement and detection of suspicious activity.
How is your information used?
Ayer8 uses the information collected solely for legitimate and necessary purposes in operating the platform effectively. The main purposes are as follows:
- Verifying user identity and securely managing your ayer8 account
- Processing deposits and withdrawals in Malaysian Ringgit via supported payment methods
- Sending important notifications about your account, transactions and security via email
- Detecting and preventing fraud, money laundering and platform abuse
- Analysing usage patterns to improve interface design and platform performance
- Fulfilling legal obligations and complying with applicable regulatory requirements
- Responding to customer support enquiries and resolving technical issues
Ayer8 will not use your information for third-party marketing purposes without your prior consent.
Use of cookies and tracking on the platform
The ayer8 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Session cookies — Required to maintain your login status during an active session and are not stored once the browser is closed
- Preference cookies — Saves your language preference and display settings so you do not have to reconfigure them each time
- Analytics cookies — Collecting anonymous usage data to help us understand how users interact with the platform
- Security cookies — Used to detect suspicious login activity and protect your account from unauthorised access
You can manage or delete cookies through your browser settings. However, removing certain cookies may affect the functionality of some parts of the platform.
Data storage, security and sharing
Data storage and retention period
Your personal information is stored on servers protected by encryption and strict access controls. ayer8 retains account data for as long as your account remains active. Once an account is closed, your data will be kept for the period required by law or regulatory obligations before being securely deleted.
User data security
Ayer8 employs industry-standard security protocols, including SSL encryption, to protect data transmitted between your device and our servers. Access to users' personal data is restricted to staff who require it to carry out their responsibilities.
Sharing information with third parties
Ayer8 does not sell or rent users' personal information to any third party for marketing purposes. However, we may share information with the following parties under certain circumstances:
- Payment service providers that process your MYR transactions — only the information necessary to complete a transaction is shared
- Regulatory authorities or law enforcement agencies where required under Malaysian law
- Technical service providers that assist in operating the platform, subject to strict confidentiality agreements
Your rights as an ayer8 user
As an ayer8 user in Malaysia, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time via our support email.
If any information in your account is incorrect, you may submit a correction request to our support team.
You may request the deletion of your account and personal data, subject to any legal obligations that may require us to retain certain records.
To submit any request related to your privacy rights, please contact the ayer8 support team by email at: [email protected]. We will endeavour to respond to requests within seven business days. For general enquiries about the platform, please refer to the ayer8 FAQ.
This Privacy Policy will be updated from time to time as the platform evolves and legal requirements change. Users will be notified by email when significant changes occur. Continued use of the ayer8 platform following any policy change constitutes acceptance of the updated policy.
Have a question about your privacy?
Check the FAQ page or contact our team directly. You can also log in to manage your account settings.